Returns and exchanges
We want you to be happy with your purchase. If the product you ordered does not suit you, you have the right to return goods bought from the online shop within 14 days, or to contact us so that we can find a suitable solution.
Returns in Estonia
For a product bought from the online shop, you have the right to withdraw from the contract within 14 days of receiving the goods. You must notify us of the return no later than 14 days after receiving the goods.
Where possible, the returned product must be in its original packaging, unused and undamaged, and all tags and labels supplied with the product must still be attached. You may examine the product to the same extent as you would be able to in a physical shop. If the product has been used more than is necessary to establish its nature, characteristics and functioning, the seller may require compensation for the decrease in the value of the product.
The direct costs of returning the goods are borne by the customer, except where the reason for the return is a defect in the product or the wrong product having been sent.
We will refund the amount paid for the returned goods at the first opportunity, but no later than 14 days after receiving the notice of withdrawal. The seller has the right to withhold the refund until the returned goods have been received, or until the customer has provided proof that the goods have been sent back. On return we also refund the initial delivery cost, up to the amount corresponding to the cheapest standard delivery method we offer. If the customer chose a more expensive delivery method, the part exceeding the standard delivery price is not refunded.
Exchanging a product
If you would like to exchange a product for a different size, colour or model, contact us and let us know what you would like.
Whether an exchange is possible depends on the availability of the product you want. If a suitable product is not in stock, we will refund the money under the return conditions, or find another suitable solution together with you.
Returns and exchanges in Europe
When ordering from Mmyts to a European Union country, the consumer generally also has a 14-day right to withdraw from a purchase made online without giving a reason. The withdrawal period begins when the goods are received. The seller must be notified of the return within 14 days, and the goods must be sent back no later than 14 days after giving notice of withdrawal.
For products ordered within the European Union, the direct costs of returning the goods are borne by the customer, unless Mmyts has stated otherwise beforehand. The costs of returning goods that are defective or were sent in error are borne by Mmyts.
We will refund the amount paid for the returned product no later than 14 days after receiving the notice of withdrawal. The refund may be made after the product has been returned, or after the customer has provided proof that the goods have been sent back.
Defective products and complaints
If a product turns out to be defective or does not match the order, please contact us as soon as possible and describe the problem. If you can, add photos of the defect to your message.
The consumer has the right to submit a complaint about a defective product within two years of receiving the goods. In the case of a defective product, the consumer has the right to demand a remedy provided by law, for example repair or replacement of the product, and the costs of returning a defective product are borne by the seller.
When does the 14-day right of withdrawal not apply?
The 14-day right of withdrawal does not apply, among other things, to products made on the basis of a personal order from the customer or according to their specific requirements, for example products made to measure for the customer.
If you order a product from Mmyts that is made personally according to your wishes or measurements, that product generally does not carry the statutory 14-day right of withdrawal.
How to make a return
To make a return or an exchange, write to us by email and include:
- the order number;
- the name of the product being returned or exchanged;
- the reason for the return or exchange;
- for an exchange, the new product or size you would like.
We will then send you more detailed instructions for returning the product.
If you have questions about returns, exchanges or submitting a complaint, get in touch. We will be glad to find a suitable solution.